Refund policy

Refund Policy

Last updated: September 22, 2026

At SEASONHEARTHN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational home-styling guides designed to help customers adapt their homes throughout the year using practical seasonal changes involving colour, lighting, textiles, natural details, table settings, and gathering spaces.

Because our products are digital and may be delivered electronically after purchase, different refund conditions apply compared with physical products.

1. Company Information

SEASONHEARTHN LLC
EIN: 98-1973179
8206 Louisiana Blvd NE Ste A 9350
Albuquerque, NM 87113
United States

Email: contact@seasonhearthn.com
Phone: +1 (505) 639-0185
Website: seasonhearthn.com

2. Products Covered

This Refund Policy applies to all digital products sold through seasonhearthn.com, including:

Seasonal home-styling guides
Spring home-refresh guides
Summer interior and hosting guides
Autumn decorating guides
Winter home-styling guides
Downloadable PDF ebooks
Room-planning resources
Seasonal checklists
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong seasonal guide despite clear product information.
You did not read the product description before purchasing.
You expected furniture, decorations, plants, textiles, lighting, or other physical products to be included.
You do not personally like the design style, examples, recommendations, photographs, illustrations, or presentation.
Your home does not look identical to examples shown in the guide.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@seasonhearthn.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once SEASONHEARTHN LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Home Styling Disclaimer

Our guides provide general educational information about seasonal home styling and interior presentation.

They do not constitute:

Architectural advice
Structural advice
Electrical advice
Fire-safety certification
Professional interior-design services
Professional building advice
Individualized safety assessments

Customers remain responsible for deciding whether any styling suggestion is suitable for their particular home.

16. Candles, Fireplaces and Heat Sources

Some guides may discuss candles, fireplaces, lamps, or seasonal lighting.

Customers are responsible for:

Following manufacturer instructions.
Keeping flames attended at all times.
Keeping textiles, paper, greenery, decorations, and other combustible materials away from flames and heat sources.
Maintaining safe walking paths and exits.
Using lighting products only for their intended environment.

17. Plants, Flowers and Natural Materials

Our guides may discuss flowers, branches, greenery, or other natural materials.

Customers are responsible for checking whether particular plants or materials are suitable for their household, particularly where there are:

Children
Pets
Allergies
Sensitivities

No plant or natural material should be assumed safe for every household.

18. Furniture and Room Layout

Customers remain responsible for ensuring that:

Furniture is stable.
Walking paths remain clear.
Exits are not obstructed.
Decorations do not create trip hazards.
Heavy or unstable objects are appropriately secured.

19. Rental Properties

Customers living in rented accommodation remain responsible for complying with their tenancy agreement before painting, drilling, fixing items to walls, or making any permanent alteration.

20. No Guarantee of Results

Purchasing or using our guides does not guarantee:

A particular aesthetic result.
An identical room appearance.
Professional interior-design results.
Increased property value.
Energy savings.
Improved wellbeing.
Particular financial savings.
Any specific lifestyle outcome.

Individual homes and results vary.

21. Third-Party Products

Our guides may refer to:

Furniture
Lighting
Textiles
Decorative objects
Plants
Tableware
Retailers
Other third-party products or services

SEASONHEARTHN LLC does not manufacture or control these third parties and cannot guarantee their availability, pricing, quality, safety, specifications, policies, or continued operation.

22. Fraud and Abuse

SEASONHEARTHN LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.